Refund and Returns Policy
Effective Date: December 12, 2024
At exyon.site, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- The product must be in its original, unused condition, with all tags, packaging, and accessories included.
- Proof of purchase (e.g., receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or engraved watches.
- Items labeled as “Final Sale.”
- Damaged products caused by misuse or mishandling.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the refund status. If approved:
- Refunds will be processed to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to a defect or our error.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us to arrange the process.
5. How to Initiate a Return
To initiate a return:
- Contact our customer service at info@exyon.site or call us at (660) 679-4258.
- Provide your order details and reason for the return.
- Ship the item to the address provided by our team.
Contact Us
For any questions or assistance regarding returns or refunds, please contact us:
Street: 300 S Delaware St, Butler, Missouri
Phone Number: (660) 679-4258
Email: info@exyon.site
Website: exyon.site